This is a review of the online shop rather than the physical shop, so please take it as such: I ordered some coffee beans and, after a couple of days, used the WhatsApp contact on the website to ask for a delivery status because I realised I'd made an error myself in my e-mail address when ordering. To be clear, I wasn't raising a complaint and it was still within what I'd consider a reasonable delivery time, I was just asking because I'd made a mistake myself with my details. Later that afternoon a guy from the shop actually came around in person and dropped off a bag of beans, saying they'd been having some issues with the post recently but if I did receive another bag in the next few days to just consider it on the house. He even had a brief friendly chat about my brewing method and the best beans for particular methods with me when he dropped off my order. Amazing customer service. I neither demanded nor could have expected that level of personalised care, so can't recommend these people highly enough. (Oh and the actual coffee is great, too).

A real hidden gem in leafy berrylands. El Cafetal is a great place to grab a morning boast or relax after a walk along the hoggs mill. Lastly the coffee is really great, definitely the best in the area

My wife only had wonderful things to say about Carlos’ cafe. She was able to spend a lot of time here during her course in Surbiton and soon felt like she was a new neighbor in the town, meeting regulars and new friends here at El Cafetal over a delicious cup of coffee.

A proper coffee house which has very knowledgeable and friendly staff. They can tell you where the coffee is sourced (all of it is Colombian), the story behind the location & the processes undertaken. They actually roast all of their beans in house which gives it a very fresh and flavourful taste. The staff will help you identify what beans that would suit your coffee choice best, I.e americano, flat white etc. Really recommend visiting the cafe to sit in or take coffee for your commute from Berrylands. They also offer various pastries and snacks etc to complement your choice. I feel like that this is an independent cafe not to be missed, with expertise and flavours which will not be found at a local chain coffeehouse!