Needed emergency care for our cat on a Sunday. The team at Vets Now were responsive, helpful and caring; we were able to attend the local surgery within 40 minutes. After triage the vet was thorough and caring whilst taking good care of our pet. The staff talked me through the processes including insurance claims and payment procedures. Thank you for an excellent experience and for the treatment our cat received; she is well in the way back full health.

Very professional. Upon telephoning during a stressful time they were very calming. An appointment was made immediately. We were greeted by a very friendly and reassuring vet. She was very thorough with her examination of our beautiful dog. She explained what tests she was doing and thoroughly explained the results. She referred us to also see our usual vet straight away as soon as they opened and she would send a report of her findings . She administered 2 injections which helped our dog enormously. When we telephoned our local vet they had already received the report and saw our very poorly dog immediately. An excellent and thorough service, given by a compassionate, caring and very efficient vet. EXCELLENT!!!

My dog had to spend three nights at Vetsnow over the Christmas holiday and they took good care of her. They kept me well informed of her treatment with frequent phone calls of updates. The staff were very compassionate and did their best to reassure me. The surgery was spotlessly clean. The only down side is the cost of treatment which is very expensive. My insurance cover ran out so I had to pay for the treatment myself. All in all Vetsnow provide an excellent service for urgent care for our pets.

On the early hours of New Years Day My Beautiful 12 1/2 year old Dog Marley took a turn for the worst. He had been diagnosed with suspected pneumonia at our regular vets and was given medication but had to wait for x rays to come back from the specialist to confirm it could be cancer. At 4.20am New Year’s Day he started to struggle with his breathing It was so unexpected and I was in a state of panic as he was in distress.We called the emergency vets at Clay Cross who told us to bring him as soon as we possibly could and she reassured me on the phone which helped as I was panicking as you can imagine. When we arrived they greeted myself and family at the door and took us straight through for Marley to be assessed. As soon as the vet assessed Marley without hesitation took him straight through for oxygen as he was struggling to breathe. Unfortunately and great sadness we had to say our goodbyes after being told there was no more to be done for him and we had hope but we knew deep down it was his final journey. I can honestly say we were treat compassionately and everything was explained to us.The staff were very professional, caring and supportive in his final minutes before and during his passing over to Rainbow bridge with us holding him. I’m not a pot of endless money and I no longer had insurance, fees are very high but at the end of the day how can I put a price on ending my Boys suffering so I was more than happy to pay for the excellent care and compassion they provided myself, family and most importantly Marley. I’m now waiting to fetch his ashes and hope the excellent care and compassion continues and thank you for helping us through our darkest day.

Unfortunately my cat had became very unwell on Christmas day. I knew what was needed to be done and was desperate to have him seen as soon as possible to help him not suffer. Thank God Vets Now in Clay Cross was open even on Christmas day which took me by surprise. I was so grateful for the compassion of the Doctor and her helpers and just knowing we all came to right decision to let him rest. Many many thanks 🙏🙏