I lost my baby, (Venus) Had to put him to sleep after 16 years. The vet (Dewi) he was so patient and kind he allowed us the room for some time with our baby. Let him eat tuna and cheese made a huge mess! They were perfectly kind and gentle and never got agitated with us. I BROKE DOWN once he told me how sick my baby was. I ran out and broke on the floor and Dewi came outside and sat on the floor with me and was very kind and direct at the same time. Which I appreciated. The break down of what was going is what I needed to get my head around it. As i couldn't take it in. They left us the room while we waited for my partner to get our son from school and spend more timeas i wasn't ready to let him go. I didn't dream i would take him and lose him not a couple hours later and go home without him Its the worst I've ever felt that day was unbelievably hard and sad it hurt me bad (still does) and Dewi was incredible. They were all very gentle and caring with my Venus. They gently shaved some fur so i could keep it and made some cat paw prints from ink and paper it was just what i needed as i couldn't even think! They covered everything and covered every thought for me because my brain wasn't registering. I would have been heartbroken later if i went home without his fur and paw prints when it clicked in my mind after the shock was over. The lady was so lovely she made 6 envelopes with his fur and prints all labeled. I dont have enough words to explain all this as so many emotions still running round my heart. But I am truly grateful for all they did. This man is in the right job and knows what he's talking about. Thank you. And sorry for how hard work I was. Thank you for understanding. I loved my baby so much. Best 16 years I could have asked for. ❤️ Venus 15/09/2023

Thanks brilliant friendly care explained everything and understanding with money issues to lovely staff 😊

On Friday the 1st of November I took my cat Celly to Two Counties Vets after getting appointment by ringing at 8am. Celly had been poorly for sometime and was getting worse. That morning I saw vet Dewi who was very understanding and patient answering and explaining all my questions. He also gave me time to ring my son to make a decision about Celly. When I went back I said that I thought it was best to let Celly go and could he do it while I was there. He said yes but would do thing’s between his other patients. He took me to a room on my own with her to have a quiet time. Throughout all this Dewi was kind, patient, sympathetic and understanding, explaining what he was going to do at all times. Also the nurse who helped him was lovely and laid Celly out beautifully when it was all over. Thank you to all concerned, not forgetting the lovely reception staff. I haven’t been with them very long but would highly recommend them to anyone.

Have been using Two Counties Vets for our cats for a number of years. Just recently we sadly had to have one of our cats put down, the second in two years. Had no hesitation in going to Two Counties Vets as they were so good on the previous occasion. All the staff are very helpful and sympathetic and both times the vets eased me through a very sad time with genuine understanding. We even received a hand written card of condolence from the staff. Thoroughly recommended.