Almost a month ago, our 16 years old cat Nala, who is our greatest love, was dying at the end stage of pancreatitis. My husband and I called Veteris to give her an injection as she was screaming in pain. The vets who came visited her and told us she was in critical conditions but that we could try to do 1 night in intensive care and see what happened. If we did not do anything she would have died anyway by morning, injection or not. Obviously having one little hope we sent her to the hospital with them and after 3 days of intensive care, our Nala started her recovery which was miraculous! She is now doing great and my husband and I are counting every day the extra day that these incredible people have given us with our little love. The care and professionality that I have seen in that place was outstanding and it was the best spent money of my life. From the person answering the phone who was sweet and empathetic to the amazing Emeline that was so great in suggesting us what to do at such difficult moment, to the wonderful team at the hospital Vanessa above all. Thank you thank you! What you have done meant the world to us and this will be indeed a very merry Christmas.

Thank you so so much for looking after our Ruby girl in her final hours … having the amazing vet come to care for her at home was truly appreciated and gave Ruby the comfort she needed … nothing was a problem for the vet and she had so much care .. time and compassion in what was a very sad time … the service we received and the care was outstandingly amazing. Even down to the aftercare of Ruby being taken to be cremated was done with so much ease and thoughtfulness and nothing was a problem for our great vet ! .I really and truly can’t thank you enough for all the help you gave Ruby and the care you gave to us as a family .

Today one of the hardest things happened. I lost my darling guinea pig and best friend Thumbelina due to a fast acting gastrointestinal issue. The staff here at this vet were so helpful and so kind to both me and my baby whilst she was going through this. The treatment and care here was beyond phenomenal and I couldn’t recommend this vet enough. The photo shows Thumbelina in her prime to remember her as she was before the illness. Thank you to the incredible team that helped us both today 🤍🤍

Salvo had a deep cut requiring urgent stitching . Veteris sent Ines one of their vets to my flat within 1 hour of phoning . She was really brilliant , caring , patient, meticulous and very professional. Everything was explained very clearly including the risks of the anaesthetic and the surgery . She gave him an anaesthetic and stitched the wound in my flat which took 2.5 hours in total . Everyone has been very helpful and attentive and I would recommend them highly .

Our cat became unexpectedly unwell on a Sunday, an emergency home visit was arranged with Veteris, Artemis arrived with us within 90 minutes and gave our cat excellent care and attention. Our cat actually needed to visit for an overnight stay the following day where she was cared for and we were given updates. We were provided with information on costings, and the bill actually came in less than the initial deposit I paid and I was refunded the difference within two days. The practice is clean and the staff were very friendly, the triage team on the phone when you initially call are extremely helpful. Very happy to know that there is access to an emergency vet hospital and out of hours home visits close to us.