Unfortunately our cat came home injured and unable to walk properly. Of course it was out of hours, and it couldn't wait until the morning. We called our normal vet and got put through to Vet Now, who were amazing. They were friendly, professional and informative from the moment they picked up the call, to the moment we left after our visit. Our wait on arrival was very short, Ernie was assessed quickly, and we were advised of next steps and fees at every stage. Of course we all hope we will never to use the services of a company like Vets Now, but it happens, and they made a very difficult and emotional situation a lot less stressful. Whilst we were lucky to bring Ernie home safely, another couple were not so lucky. My heart was breaking for them. The staff were so lovely and compassionate, which I hope gave the couple some relief on what was probably one of the worst days of their lives. Overall a fantastic experience and we would definitely recommend.

Excellent service in an emergency. Staff were responsive, kind and very knowledgeable. They were aware of our personal needs and were friendly and approachable. The call handler was fab, getting me booked in and providing information in a difficult and emotional scenario. Highly grateful for this response and compassion. The Vet we saw is obviously very experienced, knowledgeable and we agreed a plan of action that was appropriate for our pet and situation. Our pet liked her too! I haven't given 4 stars as although an emergency the costs felt excessive to the consultant and interventions. But aware that this is the case with all Vet practice and not exclusive.

Excellent emergency vets. They saw our dog so quickly. The vet explained everything clearly. The cost was explained to us before we got there and after consultation due the need of emergency surgery. They contacted us after the operation and I was able to phone them later for an update. When our dog was discharged the medication and care was clearly explained.

Couldn’t fault the service, was seen really quickly out of hours by kind staff. Follow up was sent to my primary care vets by the following morning. The vets set my expectations for treatment, cost and timings. Everything went really well.

We had a very poorly cat. We cannot Thank You enough for the care you gave him, especially after his removal of his spleen. The after was excellent by all that cared for him for the 3 nights he had to spend with you. Thank you again We would recommend Vets Now Farnham without hesitation . We are so grateful to you all ❤️