I do think that, as with all veterinary practices, medications are overcharged. Other than that I found the service at Pride faultless. Flora is an absolutely wonderful asset to the team. She was so lovely and caring towards both myself and Walter, and was clearly so very invested in helping him and giving him the best possible chance of a happy life. She talked through everything with me in great detail, patiently answering all my questions, both during our consultation and following. I found the practice clean and inviting, despite it being a worrying time and Walter was returned to me on both occasions with a wagging tail and enthusiastic disposition. He was clearly happy and not at all stressed which is testament to how well looked after he had been. We received a detailed account of the findings of Walters tests by email very quickly after our appointment as well as the plan for him moving forward. Walter is already responding well to the changes in his treatment. The fact that the accounts team make the payment so easy by claiming directly from the insurance company takes all the stress out of the situation and allows us to focus on getting Walter the help he needs without a great deal of financial worry. I do feel that our recent experience with Pride has been wonderful overall and would not hesitate to return when needed in the future. Thank you to Flora and all the team, veterinary nurses and admin included.

Out Bengal cat India was referred here by our v4p after being extremely poorly. Pride were great with her. And we finally got a diagnosis for her illness. It isn't cheap but I didn't expect it to be. Vet care isn't due to high costs they encounter to do the tests etc that is not en mass like human care. I have insurance and they said if there is any dispute over them paying it then they will helpnprove to insurance it was necessary. Very helpful and caring. Could not fault any of the staff I dealt with here from Emily an intern in Medical, Adriane and Vet nurse Molly in surgical...to the receptionist too. Keep up the good work for our furry friends!

The staff and vets were very professional, caring and supportive. They did every thing they could for my dog and kept me updated all the time. For this I am really grateful.

Every pet owner dreads something happening to their pets. Our two cats, Jasper and Mimi, have always been happy and healthy. Until in the early hours of the morning on 16/01/25, we found Jasper in a critical condition. Now diagnosed with unclassified cardiomyopathy and congestive heart failure, Jasper is home and as healthy as he can be. This would not be possible without the amazing vets at Vets Now, Charlesworth Vets and Pride Referrals. Together, they saved Jasper’s life, and we will be forever grateful.