My Louis couldn’t have been in better hands. Right from the consultation to his operation to remove a cancerous growth and the personal phone call from his surgeon Mark Longley to keep me informed. I couldn’t have wished for a more caring, professional service. Definitely 10/10

My cat was referred in emergency, the staff were understanding and caring. She was taken in quickly and had bloods and blood transfusion, as well as xray, ultrasound and bone marrow taken for testing. Very thorough and quick. I'm not a vet but I'd say they saved her life, as I really didn't expect her to come home with severe anaemia, little to no red cells, low white cells and platelets. But because they reacted quickly and tended to her straight away, after a week of everything being done to her, bless her, she's finally home. Yes I sobbed on picking her up, any animal lover would. She will have regular appointments but she's here and that's all that matters. Thank you to all of you for your support and care for Talulla-Eden.

I was referred to Pride vets by my own vet as my dog required a neurology assessment . I’ve got to say the whole process was faultless . We got an appointment within an hour on a Saturday morning , a full neurological assessment was performed and a treatment plan set up . My dog was an inpatient for 6 days , during this time I went to see him but the vets called me at least daily to keep me up to date with what was happening , I was sent photos of him and when I called during the day the staff were always extremely helpful and went to see how he was for me . He appeared content to be around everyone and you could tell that he’d been given 24 hour care. Over the weekend the vets have called me for a progress report , given me advice and medication he required as his appetite is quite poor at the moment . Last week was a stressful time for us but they made me feel that we were giving him the best chance as I felt he was getting the right care and treatment . 10 out of 10 for me .

I do think that, as with all veterinary practices, medications are overcharged. Other than that I found the service at Pride faultless. Flora is an absolutely wonderful asset to the team. She was so lovely and caring towards both myself and Walter, and was clearly so very invested in helping him and giving him the best possible chance of a happy life. She talked through everything with me in great detail, patiently answering all my questions, both during our consultation and following. I found the practice clean and inviting, despite it being a worrying time and Walter was returned to me on both occasions with a wagging tail and enthusiastic disposition. He was clearly happy and not at all stressed which is testament to how well looked after he had been. We received a detailed account of the findings of Walters tests by email very quickly after our appointment as well as the plan for him moving forward. Walter is already responding well to the changes in his treatment. The fact that the accounts team make the payment so easy by claiming directly from the insurance company takes all the stress out of the situation and allows us to focus on getting Walter the help he needs without a great deal of financial worry. I do feel that our recent experience with Pride has been wonderful overall and would not hesitate to return when needed in the future. Thank you to Flora and all the team, veterinary nurses and admin included.