Well what can I say, Malcolm was efficient, meticulous, courteous, polite and professional. He kept me fully informed as to when he was able to arrive and in the end arrived ahead of schedule which was brilliant. My old toilet needed to be replaced and Malcolm consulted with me every step of the way before doing anything, so that I was fully aware of the work involved and the potential cost. My old toilet had been installed before the floor tiles had been laid which meant some of the tiles potentially could have cracked as the old toilet base was removed. However Malcolm worked carefully and he successfully removed the toilet base without any tiles cracking. Very impressed! The old toilet base dimensions were unusual but after several phone calls Malcolm managed to source a new toilet which covered the hole left by the old toilet. The new toilet is fitted to such a high standard and looks far better than the one before in both design and quality. It is also fitted correctly on top of the floor tiles. What a huge, huge, huge improvement. I am so pleased to have found a plumber who I can highly recommend and I will definitely be using him again in the future should the need arise. Thank you so much, Malcolm.

Malcolm has undertaken work for us since we have been living in Dorchester over the last six years. I would not use anyone else. He is extremely reliable and all his work is carried out with the utmost precision and care for detail. He only accepts the highest standards and you always feel very comfortable when he is around your home. I have no hesitation in recommending him most highly.

Fantastic workmanship and quality knowledgeable and helpfully throughout his service . Clears up as he goes well worth the money

Wow, brilliant service from a very knowledgeable, competent professional. Very highly recommend. Really nice chap.

We contacted Malcolm on Sunday afternoon with a problem concerning water leaking from the rear of a toilet. Malcolm responded to my text very promptly and came to our home very soon after the initial request for help. He quickly diagnosed the fault, and, although he did not have the necessary part, he managed to source it almost immediately. He suggested some improvements to ensure that the problem did not re-occur. He explained very clearly why he was making these recommendations. He fetched the necessary parts and returned very promptly. When the job was complete, he showed us what he had done and explained it to us in lay-man's terms so we could understand. The invoice was professionally produced and, although it was not cheap, the cost was about what we would have expected. (Malcolm had explained the call-out charge and hourly rates before we accepted his help.) We mentioned another problem we had. Malcolm took a look at it, diagnosed the fault and told us he would discover the cost of a part the next day; at 8.40am on Monday he phoned with the price. We have been impressed by Malcolm's professionalism and his care in explaining what is going on. We believe him when he says he wants to do the very best job possible.