James is very knowledgeable and will take the time to talk you through what needs doing and why. He helps you understand more about your plumbing system which is always a nice touch. We had to have a replacement pump fitted which turned out to be a bigger job than expected but James was very competent and did the job well.

New Review: In addition to previous 5* experiences I want to add that James has actually saved me a small fortune this past year. By helping me understand my heating system I've saved a TON on call out fees as he's taught me a few tricks and understanding so that I can do the trivial troubleshooting and basic fixes myself and have James over for the things I can't. For that reason I think Platinum are the #1 value for money service I've ever come across! It also helps their friendly, fast and cost effective! Original Review (April 2024): Not only fast and efficient but extreamly friendly and informative. I asked a ton of questions when I called out an emergency plumber and left with a great understanding, working system and booking in my annual service with them from now on. Excellent, 5*

Happy to recommend James, he did a great job fitting our new kitchen worktops and replacing our sink, oven, hob and dishwasher. He was professional, timely and completed the work to a great standard. Plus he's a dog person 🐕 Will be using his services again!

I have been using Platinum for about fifteen years. James has come to my rescue and fixed faulty boilers, electrical issues and leaks on so many occasions, and he always does a brilliant job. I have recommended him to countless friends and neighbours and they all sing his praises too. He is thorough, fair and always does a brilliant job. I also like that he takes time to explain what he has done and to make sure I am happy with his work. Please don’t be put off by the small number of reviews here. Google deleted their business page and couldn’t recover the huge number of excellent reviews they had accumulated previously. This kind of thing is hugely damaging to the reputation of a small business and really unfair that it happened to such a good one!

Thanks again to James for his excellent customer care. Prompt and professional service every time. Explains each problem in detail and gives us options depending on budget etc. Very trustworthy and considerate. Have been using him for years and have recommend him to many friends. Top work!