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First time at the Rochdale branch and definitely my favourite branch from the others now. Isha the staff member was really friendly and she really helped us with the menu as I was with friends who have not been before. Tonight was the best service I’ve had from all the branches.

I come to this dessert place quite often as Heavenly is a franchise which is quite popular, and it’s one of the few dessert places in Rochdale open till quite late. I usually come in the evening on a week day to avoid the weekend rush. This place is 100% halal. This time, we came on a Monday night at around 6.30pm.

There were no customers present other than my friend and I. We didn’t mind it being quiet, and we were able to choose where we wanted to sit which was nice. There were three people serving us, and it didn’t seem like they were taking phone call orders, so it seemed quite chill.

I didn’t want anything cold as it was already cold outside. I asked for the Berry French Toast, but without the ice cream. When I said this to the female server, she looked at me in confusion and didn’t understand this simple change. Instead, I asked for whipped cream, and she said that would be a valid alternative to the ice cream. I also wanted a hot drink, so I asked about whether any of the hot drinks could be made decaf. She replied “Sorry, I have no idea”. Surely, you make the drinks from scratch and should know what goes in them. Because of her lack if understanding of what I wanted, I ended up choosing the Limited Edition Macadamia Hot Chocolate. I knew ordering a hot chocolate would be loaded with sugar, but what choice did I have? My friend ordered a Make It Yourself pancake stack with fruit and ice cream. My friend also got the Limited Edition Waffle Latte.

We waited at least 20 minutes for the food to come. The first thing that came was my friend’s latte. It was served with a heaping of cream and only half the glass was filled with the beverage. Not worth the price in both of our options. The cream started to melt and the food came at last 10 minutes later. During that time, one of the servers were on their phone, while the other started to take another table’s order. We wondered whether they had forgotten about our desserts.

I was disappointed with my order (please see photos). The servers forgot about my whipped cream, and the french toasts were drenched in jam. It looked like something I could have made at home. The hot chocolate was tasty, but again, the glass was only half full and loaded with cream. It was also extremely sweet, and tasted more like chocolate praline than macadamia. I wouldn’t recommend this drink if you don’t like overly sweet beverages. My friend’s order was decent but she said it tasted average - nothing special.

Overall, I had an interesting experience at Heavenly Desserts last night. Other times I’ve been, the staff have been more present and have expressed better customer service. I would come again, but perhaps next time, I would be more specific based on what I want, and I would probably speed the servers up if they take too long.

Other Heavenly branches, like in Manchester, have better customer service and the desserts are always served beautifully. I would highly recommend you go if you have the chance.