Top Places and Services in United Kingdom

Weekend brunch here was really nice. Really nice decor and ambiance. Our group ordered variations of the boozy brunch. Lobster and steaks were all well-seasoned. Everyone finished their meals. Cocktails were yummy. Really appreciated our waiter, wasn’t easy serving a big rowdy group like ours. Think his name was Jiyo?!

The experience was a bit of a mixed bag. The décor and first impression were great, but the service left something to be desired. When we were seated—presumably by the manager / receptionist—we were completely forgotten about. After bringing it to his attention, we received prompt service from a very attentive waitress. From that point, everything improved, and she even went the extra mile by lending me her personal power bank to charge my phone. Kudos to her, as she SINGLE-HANDEDLY salvaged this review. Unfortunately, I didn’t catch her name, but she looked after our table, table of two guys near the balcony/terrace access until the closing time, so you can find her if needed.

On the downside, when we mentioned to another waiter that our chips were cold, he shrugged it off and told us to speak to someone else. I found this completely unacceptable—it felt like a metaphorical middle finger to the customer. Thankfully, we were in good spirits, laughed it off, and decided not to escalate. However, when the same brilliant waitress returned, she resolved the issue quickly and followed up to make sure everything was fine. Perhaps management should consider promoting her or giving her a role in staff training, as she clearly outshines others, including management, who seem to lack proper customer service skills.

As for the food, it was enjoyable, and the Monday deal was great value for money.

A pretty cool spot to eat! As a Canadian, it was neat to see some North American influence in a restaurant in London. It felt like being home, except the concept of this place is quite far from where I live. We just have similar things.

The food was excellent, and would definitely return for that.

However, service wasn't very good. It seemed like the server was more concentrated on the tables that had people drinking a lot. We rarely had someone come to our table to ask us what we wanted, and it took almost 30 minutes after seating for someone to take our order. It was averagely busy, so I think staffing needs to be increased.

we have had such an amazing experience here, we have come back a couple of times and always is the best! the lobster is the most amazing dish it is cooked to perfection, the meat is so tender and tasty! it’s all so super fresh. the truffle fries also are very tasty, ribs also are beautiful and meat falls off the bones. i recommend coming here and we will definitely come back more often.